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Faye ships USPS with a goal of your receipt  within 4 business days.  If not received within 5 business days please call Faye.  Depending on which site your product is shipped from and where you live this may require Priority Mail or regular. A flat rate is charged regardless of weight or distance. Return Policy:  ALL SALES FINAL. For health reasons we are unable to accept returns of our products.  We will replace any defective product with a like product.  Allergies: All products are fragrance free and hypo allergenic.  Faye can not be responsible for the occasional reaction.  If you have been sensitive to previously used cosmetics or have unusually sensitive skin, order Faye's products at YOUR OWN RISK.